Shipping policy
Shipping Policy
Regional Shipping Information
🇺🇸 United States
Orders shipped within the United States are not subject to customs duties or import taxes.
Sales tax may apply depending on the state of delivery in accordance with local regulations.
The final amount, including any applicable taxes, will be displayed at checkout.
Domestic carriers: FedEx, USPS, UPS.
🇪🇺 European Union & International Orders
Orders shipped to the European Union and other international destinations may be subject to:
- import duties (customs fees)
- VAT (Value Added Tax)
- local handling or postal fees
These charges are determined by the destination country and are the responsibility of the customer.
Veli-brand.com does not include these charges in product or shipping prices and does not control them.
We recommend checking with your local customs office for current rates before placing an order.
International carriers: DHL Express, DPD, GLS, FedEx International.
Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking information typically becomes active within 24 hours.
Shipping Responsibility
Once an order has been shipped, it becomes the responsibility of the shipping carrier.
We are not responsible for delays, lost or stolen packages after delivery confirmation.
Damaged Packages
If your order arrives damaged, please contact us at info@veli-brand.com within 48 hours of delivery.
We will assist you in resolving the issue with the carrier.
Please keep all packaging materials and damaged items until the claim is resolved.
Returns
For detailed information regarding returns and refunds, please refer to our Refund Policy:
https://veli-brand.com/policies/refund-policy
Contact
If you have any questions regarding shipping, customs, or delivery, please contact us: