Refund policy
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
How to Request a Return
To start a return, you must log into your customer account and submit a return request from your order.
If you experience any issues accessing your account, please contact us at info@veli-brand.com.
⚠️ Returns must be requested through your customer account and approved before being sent.
Items sent without prior authorization will not be accepted.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn and unused
- In original condition
- With all tags attached
- In original packaging
We reserve the right to refuse returns that do not meet these conditions.
Return Process
If your return is approved:
- You will receive return instructions and the return address
- Please securely package the item
- We recommend using a trackable shipping method
⚠️ Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
We are not responsible for items lost in transit.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective or incorrect item, you must submit a return request through your account within 48 hours of delivery.
Non-Returnable Items
We do not accept returns for:
- Gift cards
- Custom or personalized items
Exchanges
We do not offer direct exchanges.
To receive a different item, please place a new order.
Knitwear Disclaimer
Due to the nature of knitwear products:
- Slight size variations (±1–2 cm) may occur
- Colors may slightly vary due to screen settings
- Fit may differ depending on body type
These characteristics are not considered defects.
European Union Customers
If your order is delivered to the European Union, you have the right to return your order within 14 days without providing a reason.
Items must still meet all return conditions listed above.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: up to 10 business days
Shipping costs are non-refundable.
If more than 15 business days have passed since approval, please contact us at info@veli-brand.com.